Only when requested
Open the support application only after contacting Lantech or while working with a technician you recognize.
Lantech Remote Support
Secure help from a technician you know.
Use the Lantech Remote Support application only when you are actively working with an authorized Lantech Solution LLC technician. The session is temporary, and you can disconnect at any time.
The download page will select the appropriate application for your device.
Share only the code
Your technician needs the temporary nine-digit support code. Do not share unrelated passwords or account credentials.
End access anytime
You can stop the session by closing the remote-support application or disconnecting the technician.
Protect yourself from remote-support scams:
Lantech will never use a support session to request gift cards, cryptocurrency, online-banking access, or sensitive information unrelated to your support request. When uncertain, close the application and call us directly at 205-443-6525.
Having trouble getting connected?
Call Lantech and we will walk you through the process.